Troubleshooting
Resolve common connection, build and billing problems.
2 min readStudio is not showing up
- Keep the correct Studio place open and open the LuluLabs plugin.
- Press Connect in the plugin and check the matching request in LuluLabs.
- Confirm that the website and plugin use the same account.
- If no request appears, use a fresh pairing code from the connection window.
The connection window’s Trouble connecting section includes help for permissions, older plugins and multiple Studio windows.
The build finished but is not in Studio
Read the build card’s delivery status. A saved result may not have been sent yet; use Put it in when available. Check that the chosen Studio window is online and that you are looking at the right place. If delivery reports an error, follow the retry action shown.
A script or button does not work
Test in Play mode rather than only viewing the map. Copy the relevant Studio Output error and tell Lulu the action you took and what should have happened. Keep the repair in the same game and select the affected feature.
When I press Buy in the shop, my coins decrease but I do not receive the upgrade. Fix that purchase flow and keep the rest of the shop unchanged.
Credits or billing details have not updated
Return to LuluLabs after completing checkout. Refresh the balance or use Retry if the page reports a loading error. Payment confirmation can take a moment to arrive from Stripe. If a completed purchase still does not appear, contact support with the approximate purchase time and receipt reference. Do not send full card details.
Get help from the team
Include the game name, the page you were using, steps to reproduce the problem and a screenshot or relevant error. For a connection issue, include whether Studio was online and which account you expected to use.
Contact supportStill need a hand?
Tell us what you’re trying to build and where you got stuck.