Manage your subscription
Change plans, manage billing and control top-up prompts.
2 min readYour plan and renewal
Settings → Subscription shows your current access, live credit balance and, for a paid subscription, the renewal or ending date when available. A plan name can also represent access granted without a recurring paid subscription. The page identifies when there is no active subscription.
Open Subscription settingsUpgrade or change your plan
Press Upgrade Plan to choose a plan or open management for an existing supported subscription. Review the price, billing timing and any proration in Stripe before confirming. The app updates from the billing provider after the change completes.
Payment methods and billing information
Payment Methods shows masked card details when available. Add new payment Method opens Stripe’s secure setup page. Manage Info opens the billing details used for invoices. Return to LuluLabs afterward to refresh the page.
Auto Top-Up requires your confirmation
Turn on Auto Top-Up to receive a credit-pack offer when your balance runs out. You choose a pack and confirm in checkout before buying. This setting does not authorize unattended charges. Dismissing an offer lets you continue without purchasing.
Cancel a paid subscription
Press Cancel Now to open the supported billing provider’s cancellation flow. Review and confirm there. If the subscription is scheduled to end, the page shows its ending state and the access end date when available. A disabled cancellation button can mean there is no active paid subscription or management is unavailable.
Existing subscriptions with a different billing provider may require support. If the page reports a loading error, use Retry before trying again.
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